Dashboard Design and Development

Problem

In order to improve customer service, service desk managers wanted to quickly see the case volume, and other call and email case statistics.

Solution

I created dashboards that provide easy-to-read graphical representations of the current status and past historical trends of key performance indicators (KPIs). With a practical and user-friendly design, these presentations enable users to make instantaneous and informed decisions at a glance.

Details

These applications are built in Shiny. R and SQL were used to retrieve and process and analyze the data. The interface utilizes HTML, css. bootstrap and gridster.

Click here to see part of the code for the Service Desk Dashboard